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Privacy Policy

Privacy Policy Overview

We are pleased that you are visiting our website and thank you for your interest. In the following, this privacy policy tells you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified. You acknowledge that your personal data (including personal data collected through your use of our services), will be collected, stored, shared and processed in accordance with this privacy policy.

This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries). You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser address line.

This website may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website and application that you use.

To the extent any linked websites or applications you visit are not owned or operated by VLANDO, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

What Personal Data Do We Collect?

Data collection when you visit our website

When using our website for information only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:

- Our visited website

- Date and time at the moment of access

- Amount of data sent in bytes

- Source/reference from which you came to the page

- Browser used

- Operating system used

- IP address used (if applicable: in anonymized form)

Data collection when you voluntarily share certain information

  1. Personal data provided voluntarily including account registration and interactions (e.g. reviews, feedback, comments, testimonials). We collect personal data that the Customer, or an individually authorized to act on behalf of the customer (the “Representative”), voluntarily provides to us, such as when the customer registers for an account on our website. These personal data may include login/account information, business information, marketing preferences and other information. We also collect personal data you provide to us when you post a feedback, review or comment. This personal data may include your name and contact information, photos that you choose to upload and other personal data you may choose to provide as part of your post. We do not access photos on your device or cameras unless you allow us to do so. If you do allow us, you can manage your photos and camera settings at any time by changing the settings on your mobile device. Please note that personal data that you choose to post in a feedback, review or comment may be read, collected and used by anyone. Therefore, please do not post anything you do not wish to be accessed by others.

B.Correspondence. We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.

C.Purchase order and transaction Information. We collect personal data when you place an order and transact with us. (including tracking orders and managing returns), when you submit forms for tax exemptions, rebates, and when you transact on our platform. This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and payment and invoicing information, such as your bank account/card number, billing address, bank card expiration date, and bank card security code.

D.Enrolment in VLANDO Programs. We collect personal data that you voluntarily provide to us when you register for programs offered by VLANDO, including, but not limited to, the VLANDO Affiliate Program. This personal data may include your name, email address, other contact details, login/account information, marketing preferences and other information you may provide.

E.Survey and contest/sweepstake information. We collect personal data where you complete surveys that we may use for research purposes, and where you choose to enter into contests/sweepstakes that we run. This personal data may include your name and contact information and other personal data you may choose to provide us.

  1. Information stored on a Device. To improve your surfing experience on our website, we may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) such as IP address, domain name, browser version and operating system, traffic data, web logs and other communication data, and device identifiers.

Children's and Minors' Privacy

About the protection of juveniles' personal information. The company attaches great importance to the protection of juveniles' personal information. If you are a juvenile under the age of 16, you must obtain written consent from your parent or legal guardian before using this product and service. This product and service will protect the personal information of juveniles in accordance with the relevant laws and regulations.

Why Do We Use Your Personal Data?

The purposes for which we may use your personal data, subject to applicable law, include:

Provision of the services to You: To conduct our business, including to enable you to use our services, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing. This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.

Surveys: engaging with you for the purposes of obtaining your views on our services.

Communications: communicating with you via any means (including via email, telephone, text message, social media, post or in person) regarding news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law; maintaining and updating your contact information where appropriate; and obtaining your prior, opt-in consent where required.

Audience Engagement: identification and development of audience engagement, advertising and promotional strategies on various platforms and channels, both within the service and on channels.

User Engagement and Purchases: tracking purchase traffic and activity across the service and on channels, including review of your browsing history (if available); provision of analytics and measurement of cost of traffic against money being made.

Commerce Offerings: using cookies to track your browsing history and the amount of money spent at a particular third party merchant’s site to offer coupons and other offers that are relevant to your shopping experience.

Marketing to Customers: We may market to current and prospective customers and their employees who have indicated an interest in doing business with, or have previously conducted business with, VLANDO in order to further generate and promote our business. Such efforts include sending marketing emails or conducting phone calls to drive the purchase of advertising, lead generation and other business services offered by VLANDO

IT Administration: administration of ‘our information technology systems; network and device administration; network and device security; implementing data security and information systems policies; compliance audits in relation to internal policies; identification and mitigation of fraudulent activity; and compliance with legal requirements.

Security: electronic security measures (including monitoring of login records and access details) to help mitigate the risk of and provide the ability to identify and rectify a security incident.

Financial Management: general business and financial management purposes, including: economic, financial and administrative management; planning and reporting; personnel development; sales; accounting; finance; corporate audit; and compliance with legal requirements

Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable laws.

Legal Proceedings: establishing, exercising and defending legal rights.

Legal Compliance: Subject to applicable law, we reserve the right to release information concerning any user of our services when we have grounds to believe that the user is in violation of our Terms of Use or other published guidelines or has engaged in (or we have grounds to believe is engaging in) any illegal activity, and to release information in response to court and governmental orders, other requests from government entities, civil subpoenas, discovery requests and otherwise as required by law or regulatory obligations. We also may release information about users when we believe in good faith that such release is in the interest of protecting the rights, property, safety or security of VLANDO., any of our users or the public, or to respond to an emergency.

How Do We Protect Your Personal Data?


No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, VLANDO takes commercially reasonable efforts to protect its customers’ personal data.

Safeguarding account information

To ensure that your username and password remain confidential, we request that you DO NOT share this information with anyone.

VLANDO protects personal account information and will never sell, rent or share your account information in any way and under any situation without your own authorization.

How Long Do We Keep Your Personal Data?

The duration of the storage of personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.

Giveaways & Incentives

Freebies or incentives are prohibited except in the following cases:

  • Provided when a user purchases VLANDO products
  • Being part of a marketing campaign
  • The main purpose is not to collect user personal information

If you have any questions about our Privacy Policy, please contact for more information.