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Return Policy

Returns and Refunds

We hope you’re happy with your VLANDO purchase. If you decide it’s not quite right for you, you can return most items to us within 14 natural days of purchase or receiving your order, whichever is later.

 

When making a return please be aware of the following:

 

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resealable.

 

Please contact us by email: vlandoshop@gmail.com and get the return address before returning the products.

 

Returns not caused by product quality should be borne by the customer for the return shipping costs.

 

Online Returns to our Website

 

You can return items purchased online to our website up to 14 natural days after purchase or receiving your order using our returns portal. Please include a completed returns form.

 

Once you are on our returns portal, you will need some key details - your order number and the email address used to place your order online. If you have any trouble with these please contact our customer service team who can help you further.

 

Your return and refund may take up to 10 working days to reach us and to be processed. Once processed, you will receive an email notification from us. It may take up to 5 working days for the funds to show in your account, or within 48 hours if paid with PayPal.

 

If you have not received your refund, we recommend waiting at least 10 working days from the date you sent your return back to us before contacting our Customer Service Team.