We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vlandoshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vlandoshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vlandoshop@gmail.com.
Returns and Refunds
We hope you’re happy with your VLANDO purchase. If you decide it’s not quite right for you, you can return most items to us within 14 natural days of purchase or receiving your order, whichever is later.
When making a return please be aware of the following:
Items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resealable.
Please contact us by email: vlandoshop@gmail.com and get the return address before returning the products.
Returns not caused by product quality should be borne by the customer for the return shipping costs.
Online Returns to our Website
You can return items purchased online to our website up to 14 natural days after purchase or receiving your order using our returns portal. Please include a completed returns form.
Once you are on our returns portal, you will need some key details - your order number and the email address used to place your order online. If you have any trouble with these please contact our customer service team who can help you further.
Your return and refund may take up to 10 working days to reach us and to be processed. Once processed, you will receive an email notification from us. It may take up to 5 working days for the funds to show in your account, or within 48 hours if paid with PayPal.
If you have not received your refund, we recommend waiting at least 10 working days from the date you sent your return back to us before contacting our Customer Service Team.
